OUTSTANDING EMAILS
When emailing us with your enquiries PLEASE include your phone number.
I’m unable to follow up & book you in without it. :)
I have replied to a lot of emails over the Summer but heard nothing back or people tell me they emailed & I didn’t reply.
I reply to every email we get as soon as I can between clients or after we close. Sometimes my replies bounce back or I just don’t hear back from you.
Please check your junk folder to see if they are hiding in there.
If you send your number I’m guaranteed to be able to get hold of you as a follow up if you haven’t seen or responded to my email.
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***We will be closed from Wednesday 24th September & reopen Wednesday 8th October*** The emails & phone line are not monitored during this time.
OUR DIARY IS OPEN FOR BOOKINGS AS FAR AS SEPTEMBER & OCTOBER ON VARIOUS DATES BETWEEN STUDIO CLOSURES
Please enquire if we will be open on the day you wish to come in. :)
*POLITE NOTICE*
Summer is a very busy time of year for us & unfortunately we seem to be experiencing a spell of extremely late arrivals again.
This seems to regularly happen each year between June through to the end of August. Please read below
APPOINTMENT ETIQUETTE
We would like to emphasise the importance of being on time for your appointment.
Please consider that if you are late & we are fully booked then we will not be able to honour your appointment & you will lose your booking fee.
We cannot still squeeze you in if you are late & our diary is fully booked.
If you can imagine, it’s a bit like catching a flight, the plane cannot wait for you to arrive & will not refund you if you don’t turn up on time.
If you wish to rebook you will need to pay a new £20.00 booking fee.
I hope you can understand that we are a small independent business, we value everyone that walks across our threshold so we ask that you treat us with the same consideration & respect as you would like to be treated yourself. :)
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